Troubleshooting
Fixes for logging in, videos, uploads, and live chat.
- Can't log in?Most login problems come down to the email address, the password, or a two-factor code. Work through these fixes in order.For teachers and administrators
- Videos won't playCourse videos stream from Vimeo. If they won't play, wait a few minutes, check your connection, or try a network other than your school's.For teachers and administrators
- Live chat won't openSome school networks and browser extensions block live chat. You can still reach us through LiveChat's own page or by email.For teachers and administrators
- My certificate isn't showingA certificate appears when a course reaches 100%. Here's why one might be missing and what to do.For teachers
- Problems uploading a fileFixes for the most common upload problems, such as files that disappear, the "images" count, file types, and PDFs that don't look right.For teachers